Privacy Policy

1. Introduction

NEXTGEN Field Services LLC respects your privacy and is committed to protecting the personal information of our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, request services, communicate with us, or interact with us via phone, email, or text message (SMS). This policy is designed to comply with applicable privacy and electronic communications laws in the United States and Canada, including TCPA, CASL, and messaging carrier requirements.

2. Information We Collect

We may collect the following types of personal information: Contact Information Name, company name, phone number, email address, and mailing or property address (if provided). Service-Related Information Property details, service requests, work order information, photos you voluntarily submit, and related communications. Communication Data Records of emails, phone calls, and text messages exchanged with us for service coordination and customer support. Website Usage Information (Limited) Basic analytics data such as pages visited or device/browser type, if analytics tools are enabled. We do not knowingly collect sensitive personal data or information from minors.

3. How We Use Your Information

NEXTGEN uses personal information solely for legitimate business purposes, including:
  • Responding to inquiries and quote requests
  • Scheduling services and coordinating work orders
  • Sending appointment reminders, service updates, and job-related communications
  • Providing customer support and operational updates
  • Maintaining internal records and improving service quality
  • Complying with legal, regulatory, and contractual obligations

4. SMS / Text Messaging Communications

If you opt in to receive SMS messages from NEXTGEN, we may send text messages related to:
  • Appointment confirmations and reminders
  • Work order updates and scheduling coordination
  • Service status notifications
  • Customer support communications
Message frequency varies based on your interaction and active services. Message and data rates may apply depending on your mobile carrier. Opt-Out and Help You may manage SMS communications at any time:
  • Reply STOP to opt out of SMS messages
  • Reply HELP for assistance or contact us directly
Consent to receive SMS messages is not a condition of purchase and may be withdrawn at any time.

5. No Sale or Sharing of Personal Information for Marketing

NEXTGEN does not sell, rent, trade, or share personal information — including mobile phone numbers with third parties for their own marketing or promotional purposes. We may share information only with trusted service providers who assist us in operating our business (such as communications platforms or hosting providers), and only to the extent necessary to deliver services. These providers are subject to confidentiality and data protection obligations.

6. Legal Basis for Processing (U.S. & Canada)

NEXTGEN collects and processes personal information based on one or more of the following:
  • Your consent (express or implied, including SMS opt-in)
  • Performance of services requested by you
  • Compliance with legal or regulatory requirements
  • Legitimate business interests that do not override your privacy rights
For Canadian residents, this policy is intended to comply with CASL and applicable privacy principles.

7. Data Retention

NEXTGEN retains personal information only for as long as reasonably necessary to:

  • Fulfill the purposes outlined in this policy
  • Maintain business and service records
  • Comply with legal, tax, or regulatory requirements
  • Resolve disputes or enforce agreements

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, or disclosure. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:
  • Request access to your personal information
  • Request correction of inaccurate information
  • Withdraw consent for communications (including SMS)
  • Request deletion of information, subject to legal obligations
To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites. NEXTGEN is not responsible for the privacy practices or content of those external sites. We encourage users to review the privacy policies of any third-party websites they visit.

11. Updates to This Policy

NEXTGEN may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page with a revised effective date.

12. Data Protection Policy

At NextGen Field Services, we are committed to protecting the personal data of property owners, tenants, vendors, and website users. As a trusted property management company, we recognize the importance of data privacy and ensure that all personal information is handled securely and in compliance with applicable data protection laws.

We collect essential information such as names, contact details, addresses, payment information, lease agreements, and maintenance records to effectively manage properties and deliver high-quality services. In addition, we may collect limited website data, including cookies and IP addresses, to improve user experience and optimize website performance.

The information we collect is used strictly for business purposes, including managing rental properties, processing payments, coordinating maintenance services, communicating with clients and tenants, and meeting legal obligations. NextGen Field Services does not sell personal data. However, information may be shared with trusted vendors, contractors, payment processors, or legal authorities when necessary to ensure smooth operations and compliance.

We take data security seriously by implementing secure systems, restricted access, and continuous monitoring to prevent unauthorized access, loss, or misuse of data. Personal information is retained only for as long as necessary to fulfill business needs and legal requirements, after which it is securely deleted or disposed of.

Individuals have the right to request access to their personal data, request corrections, or ask for deletion where applicable. We are committed to responding to such requests in a timely and transparent manner.

For any questions or concerns regarding this Data Protection Policy, please contact NextGen Field Services at [Your Email]

 

Contact Information
If you have any questions about this Privacy Policy or how your information is handled,
please contact:
NEXTGEN Field Services LLC
Email: 
Phone: 
Address: