Privacy Policy

This Privacy Policy explains how NextGen Field Services (“NextGen,” “we,” “us,” or “our”) handles information when you visit ngfieldpro.com, request property services, apply to our vendor network, or communicate with us.

1. Information we collect

We collect information you choose to provide and limited technical information used to operate and protect the website.

Service requests

This may include your name, company, email address, telephone number, requester type, preferred contact method, property address, requested service, priority, requested date, work description, and consent choices.

Vendor applications

This may include company and DBA names, contact information, business address, website, years in business, services and trades, geographic coverage, qualifications, insurance and license status, work-order capabilities, availability, and consent choices. If additional documentation is needed, we will provide follow-up instructions; do not send sensitive vendor documents through the public form.

Communications and technical data

When you contact us, we may retain the content of your communication and related contact details. Our systems may process an IP address, browser or device information, timestamps, requested pages, and security events to deliver the site, prevent abuse, and troubleshoot issues. The website uses a temporary, essential session cookie for form security and confirmation.

2. How we use information

• Review, coordinate, and respond to service requests and inquiries.
• Review vendor applications and communicate about onboarding or possible work opportunities.
• Coordinate scheduling, work orders, documentation, support, and billing or accounts-related communications.
• Support legal, insurance, accounting, security, and recordkeeping needs.
• Operate, secure, maintain, and improve the website and our business processes.
• Comply with legal obligations, enforce agreements, and protect people, property, rights, and systems.
• Send optional updates when you have requested them, subject to your choices.

3. Calls and text messages

If you separately check the optional call/text consent box, NextGen may call or text the number you provide about the purposes described beside that box, such as your inquiry, application, scheduling, work orders, documentation, billing, or support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages or HELP for help. Consent is not a condition of purchase or vendor approval. Opting out of texts does not prevent non-marketing communications through another permitted channel. NextGen does not use the website forms as permission for cold promotional texting; marketing texts require an appropriate affirmative opt-in.

Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text-message opt-in data and consent will not be sold or shared with unaffiliated third parties for their marketing.

4. How we share information

We do not sell or rent personal information. We may share information only as reasonably necessary with:

• Service providers that support hosting, email delivery, communications, security, operations, or professional services and that process information for us.
• Clients, vendors, subcontractors, property stakeholders, or other operational parties when needed to evaluate, coordinate, perform, document, or close out a requested service or business relationship.
• Government authorities, courts, insurers, advisers, or other parties when required by law or reasonably necessary to protect rights, safety, systems, or property.
• A successor or participant in a merger, financing, reorganization, sale, or transfer involving all or part of the business, subject to applicable safeguards.

We may use or disclose aggregated or de-identified information that does not reasonably identify an individual.

5. Cookies and external links

The website uses an essential, short-lived session cookie to secure forms and display submission confirmation. It is not used for cross-site advertising. No analytics or advertising tracker is installed by default. If analytics are added later, this policy will be updated as appropriate. Our site may link to third-party services, including Facebook. Their privacy practices are governed by their own policies, and NextGen is not responsible for third-party websites.

6. Retention and security

Public-form submissions are sent to our dispatch mailbox. We do not intentionally write the submitted form contents to a website database. Email systems and normal business records may retain the information for as long as reasonably necessary for the purposes described here, legal obligations, dispute resolution, security, and recordkeeping. Brief rate-limit records may be used to reduce abuse.

We use reasonable administrative and technical measures designed to protect information. No website, email transmission, or storage system can be guaranteed completely secure. Use the designated follow-up process for sensitive documents.

7. Your choices and privacy requests

You may decline optional communications, use STOP to opt out of texts, or contact us to update your communication preferences. Depending on where you live and applicable law, you may have rights to request access, correction, deletion, or information about our handling of personal information. We may need to verify your identity and may retain information where permitted or required by law.

8. Children’s privacy

This business website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through it.

9. Changes to this policy

We may update this Privacy Policy as our practices or legal requirements change. We will post the revised policy here and update the effective or last-updated date.

10. Contact us

For privacy questions or requests, contact client support at support@ngfieldpro.com, vendor and dispatch support at dispatch@ngfieldpro.com, or accounts payable at ap@ngfieldpro.com. You may also call (716) 274-8384 or write to NextGen Field Services at either operating hub:

This website policy is provided as a practical description of NextGen’s website practices and is not a substitute for advice from qualified legal counsel.